BabaSocial is committed to protecting your privacy. Please take the time to review this notice which explains what information we collect about you, how we use it, and your rights. BabaSocial (“BabaSocial”, “we” or “us”) is the data controller is www.babasocial-ordering.com whose registered address is Rockbourne Close, Stratford-Upon-Avon, CV37 9fj

1-INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

• information that you provide on our site www.babasocial-ordering.com (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We record:
• Records of your interactions with us (e.g. if you contact our team, interact with us on social media);
• we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
• details of requests you carry out through our site and data necessary for the fulfilment of your request including your name, email address, delivery address; and
• Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our Site; and
• Other information necessary to provide the Site, for example we may access your location if you give us your consent. 

2-HOW WE COLLECT YOUR DATA

We collect personal data from you in the following ways:

Website orders - By ordering through the website you will provide your shipping contact details – your name, address, phone number and email address. You have the option to supply  different delivery addresses and specify a different contact name at that delivery address.

Newsletter Subscription / Online Account / Online Forms - You may also provide your personal data including name, email address and phone number when setting up an account online, subscribing to our newsletter or using our online photo request form.

Automated Technologies or Interactions - As you interact with the website, we may automatically collect amo Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies 

We receive Technical Data from various third parties such as analytics providers (Google Analytics). This anonymous data is used to improve website usability, identify and resolve technical issues and assist customers experiencing technical issues. We do not pass on data attained from analytics providers to third parties.

 

3-USES MADE OF THE INFORMATION

Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:

• To fulfil your order and maintain your online account.
• To manage and respond to any queries to our team.
• To personalise the Site to you and show you content we think you will be most interested in, based on your account information, your order history and your browsing activity.
• To improve and maintain the Site, and monitor its usage.
• For market research, e.g. we may contact you for feedback about our products.
• To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.
• For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
• To comply with our legal and regulatory obligations. We may also use your data, or permit our group companies to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by. We may contact you by post, phone, email, SMS and other electronic means. We do not supply your personal data to 3rd parties for marketing purposes.

We rely on the following legal basis, under data protection law, to process your personal data:

• Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a order with us, we use your personal data to process and fulfil your order).
• Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).
• Because it is in our legitimate interests as an e-commerce provider to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience. We use information about you to tailor your view of the Site, to make it more interesting and relevant in respect of the products and offers on view.

 

4-WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you is stored by us in the UK.

Your information is also stored by the third parties according to their data privacy policy and used in the fulfilment of your order and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and with EEA data protection requirements.

5-RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers including contact, identity, financial and transactional data for six years after they cease being customers. In some circumstances you can ask us to delete your data, please see YOUR RIGHTS section below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

8-MARKETING

We love to communicate with you and so, depending on your marketing preferences, we may use your personal data to send you marketing messages by email. Some of these messages may be tailored to you, based on your previous browsing activity, and other information we hold about you. You will only be added to our newsletter if you opt in on create an account or subscribing to our marketing list on the website.

If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us (details below), clicking on the ‘unsubscribe’ link in any email, or updating your settings in your account at 

https://babasocial-ordering.com/account If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. order and delivery confirmations, and information about your legal rights). Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of purchasing through the website.

9-CHILDREN

Our Site is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under 18.

10-THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.

11-YOUR RIGHTS

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

• The right to request a copy of the personal data which we hold about you;
• The right to request that we correct any personal data if it is found to be inaccurate or out of date;
• The right to request your personal data is erased where it is no longer necessary to retain such data;
• The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
• The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
• The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests

If you wish to exercise any of the rights set out above, please contact us via the details below.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

12-OPT OUT INFORMATION

You can opt out of receiving text messages at any time by replying with keywords such as STOP, QUIT, END, CANCEL, UNSUBSCRIBE, or EXIT to any message you receive from us. Upon receipt of your opt-out request, we will promptly remove you from our SMS list.

13-CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

This version was updated Dec 2024

13-CONTACT

If you have any queries on any aspect of our Privacy Policy, please contact us on the details below:
Email: hello@babasocial.com